Privacy Policy

CONENZA, INC.
SAFE HARBOR PRIVACY STATEMENT


We self-certify compliance with:

TRUSTe European Safe Harbor certification


Effective: 8/1/2014

This Privacy Statement describes how Conenza, Inc. (“Conenza”, “We”, “Us”, “Our”) and its Community sites collect, use, and disclose certain personally identifiable information that it receives in the United States from all users of its web sites wherever they reside in the world including, but not limited to, the European Union. Throughout this Privacy Statement, we will refer to this personally identifiable information as “Personal Data” and mean this term to include EU or Switzerland Personal Data from users located in the EU or Switzerland, as well as, Personal Data from users located anywhere else in the world. In particular, Conenza recognizes that the European Union and Switzerland have established strict protections regarding the handling of EU or Switzerland Personal Data, and Conenza therefore has elected to adhere to the US-EU Safe Harbor and US-Switzerland Safe Harbor Privacy Principles (the "Safe Harbor") with respect to such EU or Switzerland Personal Data that it receives in the United States. For further background and information about the Safe Harbor, and to see Conenza Inc’s representation on the Safe Harbor List, please refer to the U.S. Department of Commerce's web site at www.export.gov/safeharbor.

This statement applies to TRUSTe certified Conenza web sites. To view a list of these Validated Conenza Web Sites, please visit www.truste.com. In addition, Conenza owns several other domain names that point to the web sites referenced above. We may also add new sites that are subject to this Privacy Statement and that list will be updated to include those. Please note that this statement applies only to sites maintained by Conenza. The TRUSTe certification does not cover information which Conenza processes on behalf of its Clients.

Conenza is an unaffiliated service provider that operates Community sites. Conenza builds these sites, operates and manages them in consultation with the Corporate Sponsor of these sites. However the sites belong to Conenza. Both Conenza and the Corporate Sponsor have access to everything on the site, including all Personal Data submitted to the sites. Conenza is not subject to the Corporate Sponsors’ privacy policies, and will use and disclose your Personal Data as described in the Privacy Statement provided on the Conenza site or the Community sites.

TRUSTe
Conenza has received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe certification covers only our collection, use and disclosure of information we collect through our website, www.conenza.com. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Conenza.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here.

Conenza complies with the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Conenza has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Conenza’s certification, please visit http://www.export.gov/safeharbor/

Categories of Web Site Visitors
In general, Conenza may obtain Personal Data in its data centers located in the United States about two different types of individuals: (i) Conenza web site visitors, and (ii) Community web site visitors. Conenza practices with respect to each of these types of individual data subjects are described below.

Website Conenza Web Site Visitors / Community Web Site Visitors
Conenza generally collects, uses, and discloses information about web site visitors located anywhere in the world including those living in the EU or Switzerland in accordance with the Web Site Privacy Statement at https://www.conenza.com/web/guest/privacy.

From Conenza web site visitors, Conenza collects Personal Data (such as your name, company name, email address, phone number, address and a description of your company) from you when you voluntarily register to receive white papers or brochures, register for an event or E-Newsletter, provide site feedback, participate in a survey, and/or contact us with questions about Conenza’s products or services. We do not and will not sell, rent, give away, or loan any of this Personal Data to any third party other than as disclosed within this Privacy Statement.

If you register for one or more of our Community Sites, Conenza collects different information (such as employee ID, email alias, start and end date, phone number, ID card mailing address, city, state, date of birth and gender). In some cases, during the registration process for certain of our Community sites. We may ask for your employee ID in order to complete the registration and validation process. We will not use your employee ID for any other purpose.

In addition to the information you provide, Conenza may also collect information during your visit to our web sites through commonly used information-gathering tools such as cookies, embedded links, and/or other commonly used data-gathering tools. These tools collect standard information that your browser sends to our web sites such as your browser type and language, access times, Internet Protocol (IP) address and the address of the web sites from which you arrived at the Conenza web site or the Community sites. Conenza may also use these data collection tools in connection with certain emails we send, collecting information about whether or not you open the email or click on a link contained in the email. We do not link this automatically-collected data to personally identifiable information. Conenza does not and will not sell, rent, give away, or loan any of this Personal Data to any third party other than as disclosed within this Privacy Statement. Conenza may share this information in aggregate with third parties. 

Additional Information Regarding Tracking Technologies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. 
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to make it easier for you to navigate our web site. A persistent cookie remains on your hard drive for an extended period of time. We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

The use of cookies by our third party tracking utility partners is not covered by our privacy statement. We do not have access or control over these cookies.
We and our third party tracking utility partners employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective.  Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We and our third party tracking utility partners tie the information gathered by clear gifs to users personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients.  This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

We partner with a third party ad network to either display advertising on our web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

What cookies do we use on the Site?

Strictly necessary cookies – These cookies are essential in order to enable you to move around the site and use its features, such as accessing secure areas of the site. Without these cookies services you have asked for cannot be provided.

Performance cookies - These cookies collect information about how visitors use a site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is anonymous and is only used to improve how a site works.

We categorize the following as performance cookies:

Google analytics tracking cookies – used to track analytics of site use, including pages viewed and whether the individual is a new or repeat visitor.

Functionality cookies - These cookies allow a site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a site may be able to provide you with local information or news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. We may use information collected from our cookies to identify user behavior and to serve content and offers based on your profile. In some cases we pass this information on to others within Corporate Sponsor for marketing or analysis purposes. In most cases we will not be able to track individuals by name, only if a user is a registered user will we associate the cookie information with a named individual. These cookies cannot track your browsing activity on other websites. They don’t gather any information about you that could be used for advertising or remembering where you’ve been on the internet outside our site.

We categorize the following as functionality cookies:

Conenza tracking cookies – authenticates the user by log-in details and remembers language selection.

Social login cookie – remembers when someone has previously used social log-in.

Targeting cookies - These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the site operator’s permission. They remember that you have visited a site and this information is shared with other organizations such as advertisers. Quite often they will be linked to site functionality provided by the other organization. At Corporate Sponsor we do not have third party advertising on our site so we do not use these targeting cookies.

How We Use the Information Collected on www.conenza.com
The information Conenza collects helps us understand your needs and interests, provide superior customer service, and continually improve our products and services. For example, Conenza may use your Personal Data and aggregate information to:

  • Provide information or services that you have requested
  • Notify you of any relevant, new product information, events, or resources
  • Customize and personalize your experience
  • Improve our understanding of your needs to guide product development
  • Monitor and measure our web site performance
  • Send you our monthly newsletter or marketing communications
  • Respond to your inquiries
  • Send you webinar archives that you have requested

We may provide you the opportunity to participate in contests or surveys on our web site.  If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code.
    
How We Use the Information Collected on Our Community Sites
The information Conenza collects helps us understand your needs and interests, provide superior customer service, and continually improve our products and services. For example, Conenza may use your Personal Data and aggregate information to:

  • Allow you to connect with other members of the network
  • Create groups and participate in groups
  • Create or participate in events
  • Allow you to participate in blogs
  • Invite a colleague to join your community
  • Update, amend, or delete inaccuracies in your personally identifiable information
  • Receive service-related emails, marketing-related emails and newsletters
  • Add a photo of yourself, contact information, education history, professional experience, professional document, and public profiles that you may have on other sites.
  • Please note that any of the information or content you have in your profile, including a photo of yourself, may be viewed by other members of the site, depending on the privacy settings you have selected for this information or content. You may delete any of this information in your profile at any time by selecting the Edit button for that particular section of your profile and then pressing Delete. You may opt-out of receiving any newsletter subscription or marketing communications from Conenza by using one of the following methods:
    • Select the email “opt-out” or “unsubscribe” link, or follow the opt-out instructions included in each subscription communication.
      • Write to us at:
        Conenza, Inc.
        810 Third Avenue, Suite 220
        Seattle, WA 98104
        Email us at privacy@conenza.com

Be sure to provide your name, email and postal address, and specific relevant information about the type of communication that you no longer wish to receive.

Clients and Community Web Site Visitors
Conenza may obtain various types of Personal Data about web site visitors of our Community sites. Such data may include contact information (names, addresses, phone and fax numbers, and email addresses); information about products and services ordered or provided; financial and payment information; user ID, passwords, and information collected through Internet-based and e-commerce activities, and other transaction-related data.

Conenza may use these types of Personal Data for business purposes, such as to deliver or provide products or services; to establish or maintain client and business relationships; to provide access to Internet-based and e-commerce activities; to perform accounting functions; and to conduct other activities as necessary or appropriate in connection with the servicing and development of the business relationship.

If any of your Personal Data changes or if you would like to access and correct Personal Data that we maintain about you, please do one of the following:

  • If the information you want to change is contained in your profile, please go to the Community site and edit your profile to make the changes
  • If the information is not contained in your profile, please contact Community Support as that might be the most efficient means of addressing your issues. Alternatively, you can also contact Conenza by sending an email to the Conenza Privacy Office at privacy@conenza.com, or by using the information at the end of this Privacy Statement. We will respond to your request within 30 days.

Also, to the extent that you receive marketing communications from Conenza, and wish to unsubscribe or otherwise stop receiving such communications, you can select the email “opt-out” or “unsubscribe” link, or follow the opt-out instructions included in each subscription communication, or contact us at privacy@conenza.com.

If your name or other personally identifiable information changes, you may correct, update, or delete inaccuracies by making the change within the “my settings” section of the site. If you wish to change when you are sent information regarding notifications (such as contacts, groups, or events) or updates concerning events, jobs and newsletters, go to the “notification preferences” page. If you no longer desire our service contact us at privacy@conenza.com. We will respond to your request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Clients
Conenza provides a wide variety of services and solutions to its business clients ("Clients") including Community web sites, community management services, email marketing campaigns, job postings, etc., and many of these services involve interactions with Community members (the “Members”). In some instances, Conenza may obtain access to Personal Data about such Members in the course of providing the services and solutions to them. In other specific instances, Conenza does obtain access to data about our Clients' end users (such as employees, alumni, customers, partners, etc.) in the course of providing support services to our Clients who have contracted with Conenza to provide the services to these end users. Such data may include Personal Data and other information, depending on the particular Client and application at issue. We only use that data for the purpose of fulfilling the services you have requested, we do not use the information to market to you or send you newsletters, unless you have signed up on www.conenza.com to receive them.

Wherever we obtain access to Personal Data about Data Subjects or End Users, in some cases we are acting as a mere data processor on behalf of our Clients, and we therefore conduct such activities strictly in accordance with their instructions and pursuant to our contractual arrangements with them. In other cases we are the data controller and therefore we conduct such activities in accordance with our own contractual agreements. If you are an End User with an existing relationship with one of our Community sites, you should refer to the Community web sites to understand the privacy practices that apply to Personal Data that we may maintain about you. Moreover, if you would like to access and review your Personal Data, you should contact our Community sites with any such requests. We will cooperate and respond as appropriate with such requests.

Information Related to Data Collected for our Clients through the Community Sites
Conenza collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal data to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.
Conenza has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Conenza’s Client (the data controller). If requested to remove data we will respond within 30 days.

We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Conenza will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Other Necessary Disclosures
Conenza may disclose Personal Data to business partners and subcontractors, such as ExactTarget, an email marketing software solution. The Personal Data is never sold or leased or given to anyone else and is used solely as necessary in connection with the performance of requested services or solutions, or as otherwise appropriate in connection with a legitimate business need. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site. Conenza may also disclose Personal Data as necessary in connection with the sale or transfer of all or part of the business. In these situations, you will be notified via email and/or a prominent notice on our web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information. Conenza will also require the recipient of the data to protect the data in accordance with the relevant principles in the Safe Harbor, or otherwise take steps to ensure that the Personal Data is appropriately protected. 

We use other third parties, such as marketplace providers, communication providers, etc. When you sign up for our services, we will share your personally identifiable information only as necessary for the third party to provide that service.

Blog
If you use a blog on any of our web sites, you should be aware that any personally identifiable information you submit while there can be read, collected, or used by other users of these blogs, and could be used to send you unsolicited messages. To request removal of your personally identifiable information from our blog or community forum, contact us at privacy@conenza.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.

You are also able to upload documents within the community sites to share with other members of the community if you wish to do so. Please be aware that any documents you share within the Community may be viewed by other members of the community, we are not responsible for the personally identifiable information you choose to submit within these documents.

Once you are a member of the site you are listed in the member directory so that other users are able to find you if they wish to connect with you. Opting-out of the member directory requires you to cancel your account which you may do at any time by contacting your Corporate Sponsor.

You may list your business within our business directories or on the Community sites, if you do so this is so other users of the sites are able find information about your business. Please be aware that any information you share in the business directories may be viewed by other members of the community, we are not responsible for the personally identifiable information you choose to provide in the business directories. If you wish to be removed from the business directories, please go to your profile and edit the Professional Experience section to change the business role for this company from “Owner” to “Employee or Executive”.

Testimonials
We display personal testimonials of satisfied customers on our web site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@conenza.com.

Links to Other Sites
If you click on a link to a third party site, you will leave the Conenza site that you are visiting and be directed to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as Conenza. We encourage you to review the privacy statements of any other service provider from whom you request services. If you visit a third party web site that is linked to a Conenza site, you should read that site’s privacy statement before providing any personally identifiable information.

Refer a Colleague
If you choose to refer a colleague to our sites, we will ask for your colleague’s name and email address. We will automatically send your colleague a one-time email inviting him or her to visit the site. Conenza stores this information for the sole purpose of sending this one-time email and tracking the success of the referral program. Your friend may contact us at privacy@conenza.com to request that we remove this information from our database.

Social Media Features
Our Web site includes Social Media Features, such as the Facebook, LinkedIn, Twitter button, etc. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policies of the respective providers.

Single Sign-On
You can log in to our community sites using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personally identifiable information with us such as your name and email address to pre-populate our sign up form.  Services like Facebook Connect give you the option to post information about your activities on this web site to your profile page to share with others within your network.

Notifications
You may choose when we notify you via email. This may be done when a contact updates their profile, changes their profile picture, uploads profile documents, when someone writes you a note, sends you a group invitation, contributes content to your group, when you are invited to an event or when a message has been sent to you. You may update these settings at any time by viewing the “Notification Preferences” page.

Privacy Settings
If you wish to change your privacy settings related to who may view your full profile or certain areas of your profile, you can do so at anytime. Go to your profile and choose edit on any section of the profile. Next to each piece of information you will see a Privacy setting. By clicking this setting you will be able to choose whether this information will be viewable by “Everyone”, “Contacts” or “Only me”.

Marketplaces
Through the Marketplaces tab, Conenza provides access to third parties offering products or services to members via links to their sites. If you click on a link to a third party site, you will leave the Marketplaces that you are visiting and be directed to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as Conenza. We encourage you to review the privacy statements of any other service provider whose site you visit or with whom you choose to transact business. If you visit a third party web site that is linked to a Conenza site, you should read that site’s privacy statement before providing any personally identifiable information.

Data Security and Integrity
Conenza has a global hosting center that stores and processes Personal Data in a data center located in Washington State in the United States. Conenza takes reasonable precautions to protect Personal Data in this center loss, misuse and unauthorized access, disclosure, alteration, and destruction. Conenza also makes reasonable efforts to keep Personal Data reliable for its intended use, accurate, current, and complete.
Conenza is committed to the privacy and security of your Personal Data. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Conenza utilizes world-class physical, technical and administrative procedures to protect the information we collect.

The security of your Personal Data is important to us. In some situations, Conenza uses a payment gateway partner, Authorize.net, for processing credit card information. When you enter sensitive information (such as credit card number and Bank ID) on our registration or order forms, Authorize.net encrypts that information using secure socket layer technology (SSL). Conenza never receives or stores this information.

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at privacy@conenza.com.

Changes in this Privacy Statement
We reserve the right to modify this Privacy Statement at any time, so please review it frequently. If we decide to change our privacy statement, we will post those changes to this Privacy Statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If we make material changes to this statement, we will notify you here, by email, or by means of notice on our home page prior to the change becoming effective.

Questions
If you have any questions about this Safe Harbor Privacy Statement, or if you would like to request access to Personal Data including EU or Switzerland Personal Data that we may maintain about you, please contact us as follows:

Conenza, Inc.
810 Third Avenue, Suite 220
Seattle, WA 98104
privacy@conenza.com

Phone: (206)792-4247
Fax: (206)792-4201

We will respond to requests for access within 30 days.